The use of Square Hub facilitates a more simple, stress-free way for consumers in Wales to be presented with bespoke quotations and fast-track having their project started and completed. Our market research found some customers have had 6 or 7 companies to visit their homes as they repeatedly fail to find a suitable supplier due to reasons such as extortionate prices, unwanted pressure sales tactics, limited product spec/colour, installation lead time – just to name a few. The process could take weeks and months. Other consumers have been so put-off by the whole process that they end up postponing or even cancelling the project altogether.
The double-glazing and home improvement industry has been notorious for being flooded with unprofessional companies sending unscrupulous ‘Salesmen’ to potential customers’ houses, outstaying their welcome, pressure selling, and ultimately trying to extort consumers.
We endeavour to the best of our ability to prevent as many consumers as possible getting misled due to incompetent sales representatives or let down by a sub-standard finish and poor customer service & aftersales. The team at Square Hub have acquired a lot of information over the years from business owners, employees within the industry, wholesalers, manufacturers, but more importantly; consumers and their experience. Together with that information we have conducted heavy research and collated a vast amount of detail on good vs not so good companies. Furthermore, we conduct a strict validation process before trade companies can use our platform.
Many people at some point will need to upgrade their windows or doors, transform their conservatory, or build an extension to create some added living space, and we no longer want this to be a daunting process for the consumer. We believe we have implemented steps within our consumer questions that will ensure they only get treated with honesty, integrity, and transparency.
